Accessibility

This website is run by Idox plc. We want as many people as possible to be able to use this website and employ the following accessible best practices:

  • Clear page titles for better orientation
  • Alternative text description for images ("alt text") and other non-text elements
  • Consistent and clear use of headings including a semantic hierarchy (where possible)
  • Association of form controls with corresponding labels
  • Logical order for forms that can be navigated using a keyboard (e.g. Using the 'Tab' key to move between fields)
  • Clear form error messages in proximity to corresponding erroneous form fields
  • Association of all data cells in a data table with their headers
  • Meaningful text for hyperlinks (and a title attribute, where applicable)
  • Sufficient foreground and background colour contrast combinations for clear readability
  • Keyboard navigation, including for menus and calendar controls

AbilityNet has advice on improving your user experience by changing some settings on your device if you have a disability or impairment.

Feedback and contact information

If you need information on this website in a different format, contact us via one of the following methods:

We will consider your request and get back to you in 30 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact solutions.support@idoxgroup.com.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. The Service follows the Web Content Accessibility Guidelines (WCAG) 2.2 which are standards created by the World Wide Web Consortium's Web Accessibility Initiative (WAI). The Service conforms to the WCAG AA (priority 2) compliance level.

The Service has been tested for compliance using a variety of automated and manual processes. It is possible that some legacy content or content supplied by third parties may not currently reach AA standard.

Non-compliance with the accessibility regulations

We are aware that there are some aspects of the product that are not fully accessible:

  • Our third-party reCAPTCHA widget does not use sufficient colour contrast for some elements and may be difficult to use with the keyboard. This fails WCAG success criteria 1.4.3 - Contrast (Minimum) and 2.1.1 - Keyboard

What we are doing to improve accessibility

We regularly assess the site for accessibility issues, and we aim to fix any issues as soon as we find them.

Preparation of this accessibility statement

We carried out testing with the help of accessibility testing software WAVE and AXE. Initial tests were carried out in November 2021. We will review this statement every two years, as per the Government Digital Service (GDS)'s recommendations.

Last updated: October 2023.